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If you have any questions, please do not hesitate to send us a message. Our Office Hours are Mon-Fri 8am – 6pm | Sat - Sun & Holidays Closed




Terms & Conditions

  1. Deposit Information: A 50% non-refundable deposit is required to confirm your order along with a State ID and Completed Credit Card Form and Signed Invoice.
  2. Estimated are only valid for 30 days.
  3. Event Dates are first come first serve, and estimates do not hold your event date unless a non-refundable $100 deposit is received, the $100 non-refundable deposit will be applied to your account balance once you place your order. We will only hold your event date for 30 days from receipt of payment.
  4. Final Order: Your order details must be finalized & your balance must be paid in full exactly 1 month before your event date. If you do not cancel your event prior to 1 month your credit card on file will be charged for the remaining balance. If your balance is not paid in full your event will automatically be cancelled.
  5. Cancellation Policy: You may cancel your event up to 1 month prior to your event date. There will be no refund or exchanges on personalized or custom orders. NO EXCEPTIONS! Please note: Your 50% deposit is non-refundable.
  6. Changes to Order: You will not be able to make changes to your order after 1 month before your event date.
  7. We offer customers the option to pick-up their order at no additional charge. Please note, we are not responsible for any damages towards your vehicle.
  8. You need to be at the delivery location when your order is delivered. If you will not be available at time of delivery we will need an alternate name & number of someone on-site over 18 years of age to receive your order, show us where the equipment will be dropped off or setup & to sign for the order and make sure everything on the invoice has been delivered.
  9. Payments can be made through our website. You will need your Invoice Number & Event Date. We accept PayPal Payments. A Valid Credit Card is required on file for all orders regardless of payment method. A 50% non-refundable deposit is required to reserve your event. Your order must be paid in full 1 month before your event date or we will charge your credit card on file for the remaining balance unless you cancel your event prior to 1 month before your event. All custom/personalized orders must be paid in full at time of booking.
  10. Dinnerware, glassware, flatware, food trays or other catering equipment do not need to be washed but you must scrape and remove all excess food/liquid/waste from all items and they must be re-packed in its original containers & ready for pickup.
  11. Setup of your equipment is not automatically included with your rental order unless requested and noted on the invoice. Setup is an additional charge in addition to your rental rate.
  12. Breakdown of your equipment is not automatically included with your rental order unless requested and noted on the invoice. Breakdown is an additional charge in addition to your rental rate. You are responsible for breaking down the equipment and having them stacked and ready for pickup. An additional pickup charge may apply if we have to reschedule another pickup for your order.
  13. The Standard delivery charge does not include delivery locations that are more than 50ft walking distance from our vehicle to delivery site or after. There is an addition overtime delivery/pickup charge for orders that need to be picked up after or before our normal delivery/pickup hours. There is also an additional charge for below or above ground deliveries and will vary depending on the location of delivery. Delivery time slots are estimated and not guaranteed.
  14. You are responsible for all rental equipment from time of delivery until we pick up your equipment, if any items are damaged, lost or stolen during that time you will be responsible and a replace fee will be added to the invoice. Replacement Fee will vary depending on equipment and will be charged at fair market value. You can make a payment online via our website or we will charge your Credit Card on File. If you pick up your order, you are responsible for the equipment until you return the equipment. An additional charge may apply for not returning your order/equipment on time.
  15. Your order is usually delivered the day before your event & picked up the day after your event. If you need your items delivered 2 days before your event to setup let us know so we can add you to the schedule for that day and there will NOT be an additional charge. If your items need to be delivered the same day & picked up the same day let us know so we can reserve a specific time slot for you. There will not be an additional charge if delivery/pickup times are during normal business hours.
  16. Deliveries are not to be made inside or through your house, if there is no other option then we will deliver as requested. Spectacular Creations – South Florida, LLC or any of our drivers/employees are not to be held responsible for any property damage.
  17. If you require event Licenses, Permits or Insurance you are responsible for obtaining and paying any fees associated.
  18. Spectacular Creations – South Florida, LLC will not be held responsible for any weather, rain or natural disasters that may occur on your event date. You may obtain special event insurance for your event from your insurance company. Ask your insurance agent for more details.
  19. Hold Harmless: Renter shall defend, indemnify and hold Spectacular Creations – South Florida, LLC and employees/drivers/vendors harmless with respect to ANY and ALL claims and demands including liquor liability and weather conditions which may arise at any time out the use of our rental equipment or services.
  20. You will not hold Spectacular Creations – South Florida, LLC responsible for any preferred vendors or other vendors that are providing their products and services to you on our behalf.
  21. Spectacular Creations has the right to use any pictures from your event for our portfolio and marketing purposes only.
  22. It is the client’s responsibility to review and make sure all invoices & details are correct. We will not be held responsible for wrong information or incorrect date on a signed invoice.
  23. You will be responsible for all damaged/stolen/missing equipment, the replacement cost will be determined and added to your invoice at fair market value, if you do not pay your invoice in full your credit card on file will be charged for the balance.
  24. Your credit card on file will be charged automatically for events that are not cancelled after 1 month before your event date. Your credit card on file will also be used to pay any unpaid balances that occurred from damaged/stolen/missing replacement charges.

By signing your invoice and making a deposit you automatically agree to all the terms and conditions listed above.

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Frequently asked questions

Feel free to contact us with any additional questions you may have.

How do I place an order?

Submit a Rental quote via our online system. Add your products and services to the cart and checkout. We will receive your request and send you a quote to the email associated with your account. Estimates are only valid for 30 days. When you are ready to place your order send us the completed Credit Card Authorization Form and Signed Estimate along with your 50% non-refundable deposit & we will send you an Invoice confirming your order. All custom/personalized orders need to be paid in full at time of booking.

Please Note: Event dates are first come first serve. An Estimate does not hold your event date, and we do not guarantee date availability unless a non-refundable $100 deposit is received, the $100 non-refundable deposit will be applied to your account balance once you place your order. We will only hold your event date for 30 days.

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How far in advance should I reserve my order?

We suggest placing your order as soon as you know the details, most of our orders are placed 2-4 months in advance. To confirm all orders we require a 50% deposit

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Why is your product listed as "free"?

The product price will be updated depending on the selection of that item such as size, material and other details required. One of our event specialist will send you an updated quote when you submit a request for a quote.

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Can I make changes to my order?

Yes, changes can be made to your order! Your order details must be finalized & paid in full exactly 1 month before your event date. If your event is on November 15th you will not be able to make changes to your order after October 15th.

***Changes may be possible if we have an item in stock for your event date but we cannot guarantee any changes after 1 month***

***Personalized/Custom orders CANNOT be cancelled or changed!

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What are your office hours?

Our office hours are Mon-Fri 10am-4pm & Sat 10am-2pm EST. We are Appointments Only. We know your time is valuable, please make an appointment to ensure one of our event consultants can meet with you. Before your scheduled appointment we suggest you fill out our Event Planning Guide & submit it to us 2 days prior to your appointment to help us assist you better. We offer a free 1 hour consultation. We can also schedule a skype meeting for potential customers who are not in the South Florida area or customers who can only meet after hours.

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Do you offer customer pickup?

Yes, you have the option to pick-up your items at no additional charge.

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Do I have to be at the location at time of delivery or pickup?

If you are not available at time of delivery we will need an alternate name & number of someone on-site over 18 years of age to receive the order, show us where the equipment will be dropped off or setup & to sign for the order and make sure everything on the invoice has been delivered.

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What is your cancellation policy?

We require a non-refundable 50% deposit to book your event. You may cancel your event up to 1 month prior to your event date. Events cancelled after the 1 month mark will be subject to a 20% late cancellation fee.

**There is NO REFUND on personalized/customized orders.

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What is your payment policy?

Payments can be made through our website. You will need your Invoice Number & Event Date. We accept PayPal Payments. A Valid Credit Card is required on file for all orders regardless of payment method. A 50% non-refundable deposit is required to reserve your event. Your order must be paid in full 1 month before your event date or we will charge your credit card on file for the remaining balance unless you cancel your event prior to 1 month before your event. All custom/personalized orders must be paid in full at time of booking.

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How can I make a deposit?

Deposits can be paid through our website, you will need your Invoice Number & Event Date. We accept PayPal Payments. A Valid Credit Card is required on file for all orders regardless of payment method. A 50% non-refundable deposit is required to reserve your event. Your order must be paid in full 1 month before your event date or we will charge your credit card on file for the remaining balance unless you cancel your event prior to 1 month before your event. All custom/personalized orders must be paid in full at time of booking.

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Do I need to clean dinnerware, glassware, flatware, food trays, etc?

Items do not need to be washed but you must scrape and remove all excess food/waste from dinnerware and empty liquids/waste from glassware and all items must be packed in its original containers & ready for pickup.

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My venue is located above/below ground level, is there an additional delivery charge?

Yes, there is an additional delivery charge for locations more than 50ft walking distance from our vehicle, the cost is determined by the walking distance from the vehicle to the delivery location. There is also an additional charge for below or above ground deliveries and will vary depending on the location of delivery.

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Is setup/breakdown included with my order?

Setup and or breakdown of equipment is NOT included in your rental rate. Setup is an additional charge and varies depending on the equipment rented. All Tents, Dance floors, Pipe & Drape and a few other items will be setup at no additional cost. Please let us know in advance if you will need setup of tables/chairs/linens/covers and other items rented or ordered.

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Do you deliver/pickup orders after hours? My venue requires pickup right after the event is over.

We can deliver & pickup 24/7 for an additional cost. Let us know the details and we will let you know the delivery/pickup cost outside of our normal business hours.

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How do I contact you after hours if I have an emergency related to my event?

You can reach us 24/7, after our normal business hours all of our calls are transferred to our cell phones. If you have an emergency please leave us a voice message  or send us a text message with your emergency and we will contact you right away.   Office: 954-372-7368   Cell: 954-707-7565

***Please contact us with minor details or order changes during normal business hours or send us an e-mail Info@Spectacular-Creations.com***

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What happens if any of your rental equipment is damaged, lost or stolen while in our possession?

You are responsible for all rental equipment from time of delivery until we pick up your equipment, if any items are damaged, lost or stolen during that time you will be responsible and a replace fee will be added to the invoice. Replacement Fee will vary depending on equipment and will be charged at fair market value. You can make a payment online via our website or we will charge your Credit Card on File.

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What is the standard rental time period for your equipment without an additional charge?

Items are usually delivered the day before your event & picked up the day after your event. If you need your items delivered 2 days before your event let us know so we can add you to the schedule for that day and there will not be an additional charge. If your items need to be delivered the same day & picked up the same day let us know so we can reserve a specific time slot for you. There will not be an additional charge if delivery/pickup times are during normal business hours.

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What is your linen rental policy?

Linens need to be free of food/waste and placed in the linen bags provided with your order. If linens are missing/damaged/stained/burned/torn/mildewed/soiled beyond cleaning a replacement charge will apply to your order.

Linen Tips:

  1. Candle wax will permanently damage linens.
  2. Do not clean, wash or dry clean linens for any reason.
  3. Do not pack soiled linens in the linen bags until they are dry.
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What is your processing/production time for custom/personalized products?

Our processing time varies from 3-6 weeks depending on exact details of your order. Shipping is up to an additional 10 days depending on your location and shipping option.

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“We are so glad to be a small part of your big day ”

Spectacular Creations Event Specialist

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Spectacular Creations South Florida A CREATION FOR EVERY OCCASION!

© 2016 Spectacular Creations - South Florida, LLC Contact us by Phone or Text during our normal Business Hours Mon-Fri 8am – 6pm EST (954) 372-7368 E-mail us anytime! Info@Spectacular-Creations.com We respond within 24 hours! *We offer Nationwide Shipping *10 – 14 Days Production/Shipping Time on digital stationery orders from the date PDF Proof is approved. (Foil Printing, Letterpress Printing, Thermography Printing & Laser Cut Printing may require an additional 2-3 Business Days) *PDF Proofs are e-mailed within 48hrs. (Not including Sundays or Holidays) (up to 2 FREE edits/changes) ***NO Rush Orders*** *Colors may vary slightly between monitor/online viewing and your actual printed product. All computer monitors display colors differently as well as all printers print differently. Please take this into consideration when viewing your digital design. *Please note that all stationery products are handmade and any size difference below 1/32 (0.039) of an inch is NOT considered an error. *Digital Invitations/Files are sent via e-mail ONLY (NO physical product will be sent to you) and you are responsible for the printing of your file. You will receive 1 JPEG & 1 PDF File. *Digital Files are for personal use ONLY. You can NOT alter, change, edit, sell, share, copy, re-distribute or use these files commercially in any way. **Interested in a certain design/style not listed on our website? E-mail it to us and one of our designers will re-create a similar custom design just for you (NO Copyright Images/Characters). *Custom Design Fee is $10 and will be credited to your account once your order is placed. (Printed Orders Only) **Want to view our designs and products in person? Contact us and we will direct you to one of our local event consultants (US ONLY). Interested in selling our products? Visit our website and view our consultants page for more information on how to become an event consultant today. ** By purchasing/renting or using any of our services you automatically agree to the terms above and the terms listed on the resource Page.
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